G/L VENEER Company Inc.

 

The following policies are in effect for all product sales conducted on this website.

 

 •   All sales orders fulfilled on this website are F.O.B. 2224 East Slauson Avenue, Huntington Park, CA 90255.

 •   Unless specifically noted, every product sold on this website is warranted to be free from manufacturing defects.

 •   Veneer specie images depicted on this website are "type" samples only, demonstrating the character and color normally associated with a particular wood specie. The veneer you receive may differ from the sample shown due to natural variations in the veneer specie and/or variations in the equipment used to display the images. If you need a specific color or pattern match for your project, submit a request and we will assist you. Returns of material for reasons of color and/or matching will be subject to a 20% restocking fee.

 •   We ask that you immediately inspect received shipments for any damage or defects. We allow up to 7 calendar days from the documented date you receive the product for reporting shipping damage. We allow up to 14 calendar days from the documented date you receive the product to report manufacturing defects, wrong product shipped, or other problems with your order.

 •   If you receive the wrong product, a product that has a manufacturing defect, or a product damaged in transit, immediately call 1-800-588-5003 and ask for Customer Service. We will review the problem with you and initiate reasonable and prudent action to correct the error or defect. At GL Veneer’s option, the material may be replaced or a refund issued.

 •   If Customer Service requests you to return the product, they will give you a Return Material Authorization (RMA) number and shipping instructions. Please do not return material without an RMA number. Return shipments without a pre-authorized RMA number will be significantly delayed in processing.

 •   We will accept returns of non-defective products and we will charge your account a 20% restocking fee. Call Customer Service at 1-800-588-5003 for an RMA# and shipping instructions prior to returning material.

 •   Return and/or exchange freight charges for incorrect or defective products will be paid by GL Veneer. Freight charges for other return types will be at the discretion of GL Veneer’s Customer Service department.